Contact Form

Got a question or just want to chat?

FAQ

Are Your Grills Made in the US?

To provide Grilla Grills at a competitive price, our grills are manufactured overseas. We have a team of engineers in Columbia, Missouri dedicated to designing and upholding the quality of Grilla Grills.

Does Grilla Grills Offer Free Shipping?

Yes! On most Grilla orders over $150, we currently offer free shipping within parts of Canada. Certain exclusions and restrictions may apply. For more details, please see our shipping policy

Are Pellet Grills Good for Smoking?

Pellet grills are great for smoking. Our Grilla, Chimp, and Silverbac models can cook low and slow and really crank up the smoke on a turkey, rack of ribs, or just about anything else you want to smoke.

Can I Use Charcoal Briquettes in the Kong?

Technically yes, but we highly suggest using 100% Natural Lump Charcoal. Lump charcoal burns hotter and cleaner than briquettes and contains no chemical additives. Plus, it produces less ash for easy clean-up.

Do Your Pellet Grills Feature a Pellet Dump?

Yes, the Grilla and new Silverbac models have a pellet dump. Pellets can be left in the hopper for up to two months as long as they do not become wet.

Is My Grill Producing Enough Smoke?

Ideal smoke is thin, wispy, and blue. If you aren’t seeing big clouds of smoke, check that you’re using high-quality pellets without fillers. The cleanliness of your fire pot also affects smoke production. When cooking at temperatures over 250ºF, you’re more in the grilling range than smoking.

Where Can I Purchase a Grilla Grill?

We cut out the middleman so you can get a high-quality grill directly from us. All of our grills and accessories are available for order online.

What Can I Cook on a Pellet Grill?

You can grill, smoke, or bake a variety of foods with models like the Silverbac, Chimp, or Grilla smoker-grill. For more recipe ideas, visit our recipes page.

What are the Grill's Steel Construction?

The Grilla has an 11GA top and 18GA body with an insulated burn chamber. The Silverbac features a 16GA body with a 12GA S.S. lid and an insulated burn chamber.

What Temperature Do You Cook a Pizza at on a Pellet Grill?

For the best pizza, cook it at 475°F or higher. Most pizza restaurants aim for temperatures over 500°F, so the higher, the better!

What Can I Cook on a Kong?

Just like our pellet grills, the Kong is versatile – you can grill, smoke, or bake. Check our recipes page for more inspiration.

What is the Difference Between the Silverbac and Grilla?

The Silverbac has a "barrel" shape, providing a large cooking surface and a chimney for convection. The Grilla has a unique round shape and a swinging lid to minimize heat loss. Both deliver excellent convection heat, but the Grilla’s design offers a unique smoky flavor.

How Do I Clean My Grilla Grill?

Clean your grill after every use with mild soap and water. Avoid abrasive cleaners or pads. For more specific instructions, consult your grill’s manual.

How Do I Use My Grilla Grill as a Smoker?

Smoking involves cooking at low temperatures (less than 250°F) for several hours. Once set, you can relax as your grill does all the work.

How Do I Bake a Meal on My Grilla Grill?

Set your grill to the desired temperature, just like a convection oven. Then bake for the same time you would in a regular oven.

How Do I Get a Replacement Part for My Grilla Grill?

Visit our Service Parts page to request a replacement part. Have your grill model number, serial number, and part ID from your manual ready.

How Does a Pellet Grill Work?

A pellet grill uses wood pellets to generate heat and smoke. The pellets are fed into a burn pot, where they ignite and cook your food using convection heat.