FAQ's

Grilla Grill FAQ
Are Your Grills Made in the US?

To provide Grilla Grills at a competitive price, our grills are manufactured overseas. We have a team of engineers in Columbia, Missouri dedicated to designing and upholding the quality of Grilla Grills.

Does Grilla Grills Offer Free Shipping? +

Yes! On all Grilla orders over $79 USD, we currently offer free shipping within the United States. Certain exclusions and restrictions may apply. For more details, feel free to reach out to our customer service at (616-392-7410).

Are Pellet Grills Good for Smoking? +

Pellet grills are great for smoking. Our Grilla, Chimp, and Silverbac models can cook low and slow and really crank up the smoke on a turkey, rack of ribs, or just about anything else you want to smoke.

Can I Use Charcoal Briquettes in the Kong? +

Technically yes, but we highly suggest using 100% Natural Lump Charcoal. Lump charcoal burns hotter and cleaner than briquettes and contains no chemical additives. Plus, it produces less ash for easy clean-up.

Do Your Pellet Grills Feature a Pellet Dump? +

Yes, the Grilla and new Silverbac models have a pellet dump. Pellets can be left in the hopper for up to two months as long as they do not become wet.

Is My Grill Producing Enough Smoke? +

Ideal smoke is thin, wispy, and blue. If you aren’t seeing big clouds of smoke, check that you’re using high-quality pellets without fillers. The cleanliness of your fire pot also affects smoke production. When cooking at temperatures over 250ºF, you’re more in the grilling range than smoking.

Where Can I Purchase a Grilla Grill? +

We cut out the middleman so you can get a high-quality grill directly from us. All of our grills and accessories are available for order online.

What Can I Cook on a Pellet Grill? +

You can grill, smoke, or bake a variety of foods with models like the Silverbac, Chimp, or Grilla smoker-grill. For more recipe ideas, visit our recipes page.

What are the Grill's Steel Construction? +

The Grilla has an 11GA top and 18GA body with an insulated burn chamber. The Silverbac features a 16GA body with a 12GA S.S. lid and an insulated burn chamber.

What Temperature Do You Cook a Pizza at on a Pellet Grill? +

For the best pizza, cook it at 475°F or higher. Most pizza restaurants aim for temperatures over 500°F, so the higher, the better!

What Can I Cook on a Kong? +

Just like our pellet grills, the Kong is versatile – you can grill, smoke, or bake. Check our recipes page for more inspiration.

What is the Difference Between the Silverbac and Grilla? +

The Silverbac has a "barrel" shape, providing a large cooking surface and a chimney for convection. The Grilla has a unique round shape and a swinging lid to minimize heat loss. Both deliver excellent convection heat, but the Grilla’s design offers a unique smoky flavor.

How Do I Clean My Grilla Grill? +

Clean your grill after every use with mild soap and water. Avoid abrasive cleaners or pads. For more specific instructions, consult your grill’s manual.

How Do I Use My Grilla Grill as a Smoker? +

Smoking involves cooking at low temperatures (less than 250°F) for several hours. Once set, you can relax as your grill does all the work.

How Do I Bake a Meal on My Grilla Grill? +

Set your grill to the desired temperature, just like a convection oven. Then bake for the same time you would in a regular oven.

How Do I Get a Replacement Part for My Grilla Grill? +

Visit our Service Parts page to request a replacement part. Have your grill model number, serial number, and part ID from your manual ready.

How Does a Pellet Grill Work? +

A pellet grill uses wood pellets to generate heat and smoke. The pellets are fed into a burn pot, where they ignite and cook your food using convection heat.